1. How to request deletion
Because accounts are created by Güven Turizm’s transport management team, deletion requests are made by email and carried out by the management team. Uninstalling the App does not delete your account.
- Send an email to serhatcelikyazilim@gmail.com
- Use the subject line “Hesap silme talebi” (Account deletion request).
- Include: your full name; your username or the phone number registered to your account; and, if you are a parent, your child’s (or children’s) full name.
- We may contact you to verify your identity if needed. You will be told by email once your request has been completed.
- To
- serhatcelikyazilim@gmail.com
- Subject
- Hesap silme talebi (Account deletion request)
- Body
- Full name · Username or phone number · Student’s full name (parents only)
2. What is deleted
For every account
- Profile details: full name, username, phone number
- Sign-in details (the account can no longer be used)
- Device notification tokens (push tokens)
- Notification preferences and in-app notifications sent to you
- Notes left for the attendant and messages sent to the bus team
- Your photo, if any
Additionally, for a parent’s request
- The student’s full name and school
- The bus stop address and its coordinates
- The student’s photo, if any
- Bus assignment and absence marks
3. What may be kept
The records below may be kept for the period required by applicable law, for security, accountability and legal compliance. They are kept anonymised, with the link to your identity removed, and are deleted when that period ends:
- In-app activity records (for example, which staff member recorded “boarded” or “dropped off” and when);
- Trip records (trip start and end times; boarding, drop-off and “didn’t board” records).
If there is an official request or a legal dispute, records that must be kept by law are held only for as long as necessary and with restricted access. Correspondence about your deletion request may be kept to show that the request was fulfilled.
4. Timing and outcome
Your request will be completed within 30 days at the latest, and you will be told the outcome by email.
Deleting your account does not by itself end your school bus service agreement. Please speak to the management team separately about the service itself.
5. Deleting only some data
There is no self-service delete button in the App: since accounts are created by the management team, password resets and account closure are handled by them too. If you want to keep your account but have specific data (such as a photo) deleted or corrected, email the same address. To stop receiving notifications, use the notification preferences in the App or your device’s notification settings.
6. Contact
Güven Turizm (Cem Berke Akpınar)Yeşilbağlar Mah. Eğitim Sk. No:43/1, Pendik, İstanbul
Email: serhatcelikyazilim@gmail.com
For your other rights over your personal data, see the Privacy Policy.