Support
Answers to common questions about Güventur Veli Bilgilendirme. If you can’t find what you need, email us. The App’s interface is in Turkish, so the Turkish button and screen names are given below with an English explanation.
Frequently asked questions
I can’t sign in, or I’ve forgotten my password
There is no public sign-up or email password reset in the App; accounts are created by the school bus management team (Güven Turizm). Sign in with the username you were given or the phone number registered to your account. You can type the phone number with a leading 0, with +90, or as just the 10 digits.
If you’ve forgotten your password or your account appears to be deactivated, contact the management team. They will reset your password and give you a new one.
I’m not getting notifications
- Make sure notifications are allowed for Güventur in your device settings: on iPhone, Settings › Notifications › Güventur; on Android, Settings › Apps › Güventur › Notifications.
- In the App, open Ayarlar (Settings) and check under Bildirim tercihleri (notification preferences) that the notification types you want are switched on.
- Do Not Disturb, Focus modes and battery-saving settings can delay or hide notifications.
- Check your internet connection. If the problem continues, sign out and sign back in; this refreshes your device’s notification registration.
The bus doesn’t appear on the map
The bus location only appears once the trip has started. If the trip hasn’t started yet, or has already finished, the bus is not shown on the map.
If the trip has started but the bus still isn’t visible, the driver’s or attendant’s device may have temporarily lost its internet connection or location permission. If it doesn’t come back shortly, let the management team know.
My child won’t be riding today. How do I let the team know?
On the Servis Takibi (bus tracking) screen, tap Bugün Gelmeyecek (not coming today) to report it for the current trip straight away; the bus team and managers are notified immediately, even if the bus is already on its way.
For future dates, open the Devam Takvimi (attendance calendar) and mark the morning or afternoon trip for that day as “gelmeyecek” (not coming). You can remove the mark in the same place, and the bus team is notified of that too. Once your child has boarded or been dropped off, the mark for that trip can no longer be changed.
Is my location being shared?
No. Parents’ location is never collected. Location is shared only from the driver’s and attendant’s devices while a trip is running, and sharing stops when the trip ends. See the Privacy Policy for details.
Where can I download the App?
The App will be available on the App Store and Google Play soon. After installing it, sign in with the details the management team gave you.
How do I delete my account?
You can request deletion by email. The steps, and what gets deleted, are explained on the Account and Data Deletion page.
Contact us
Email us for support, data protection requests and account matters. To help us sort things out quickly, include your role (parent, driver or attendant), your username, your device model and a short description of the problem. Never send your password by email.